Returns & Exchanges

Online Store Returns & Cancellations

  • All orders will be refunded onto the original form of payment
  • If original form of payment is not available at time of return, the value of the order will be refunded onto a digital gift card
  • Online orders are not eligible for exchange.

Products

  • Products purchased online must be returned within 30 days of the shipment date to receive a full refund onto the original form of payment
  • Online orders may be returned to any store location within 30 days of receiving the order
  • Valid receipt/confirmation must be presented at time of return
  • Items must be unused, unwashed and in original packaging to be eligible for a refund
  • Items received as a gift and returned will be refunded onto a digital gift card
  • All sale items are final sale
  • Customers are responsible for all charges associated with return shipping
  • Delivery Fees are non-refundable
  • Refunds may take up to 14 days to process
  • Items that are not eligible for refunds are: gift cards, perishables, sale items, damaged items
  • Items received by us that are ineligible for return and items received after the allowable period will not be processed and may be returned to you at your cost

Classes

  • If you require changes to or need to cancel your class registration, please call 403.245.7630
  • Classes: Customer must cancel a class minimum 48 hours prior to start of class to be eligible for a full or partial refund
  • Kids Camps: Customer must cancel a kids camp minimum 21 days prior to start date of camp to receive a full or partial refund
  • Private Events: Customer must cancel a private event minimum 21 days prior to event date to receive a full refund minus a $100 administration fee
  • Kid’s Birthday Parties: Customer must cancel a private event minimum 21 days prior to event date to receive a full refund minus a $100 administration fee
  • School Program: Customer must cancel a school program minimum 21 days prior to program date to receive a full refund

Gift Cards

  • Gift Cards are not eligible for refunds and may not be redeemed for cash.

Digital Products

  • Digital Products are not eligible for return

 

Brick and Mortar Store Returns & Cancellations

  • All orders will be refunded onto the original form of payment
  • If original form of payment is not available at time of return, the value of the order will be refunded onto a digital gift card

Products

  • Purchases for products made in-store can be returned to any store location, regardless of purchase location
  • Purchases for products made in-store must be returned within 30 days of purchase date to be eligible for a refund onto the original form of payment.
  • Valid receipt/confirmation must be presented at the time of return
  • Items must be unused, unwashed and in original packaging to be eligible for a refund
  • Items received as a gift and returned will be refunded onto a digital gift card
  • All sale items are final sale
  • Items that are not eligible for refunds are: gift cards, perishables, sale items, damaged items
  • If the items were purchased in-store and shipped:
    • Delivery fees are non-refundable
    • Customers are responsible for all charges associated with return shipping
    • Refunds may take up to 14 days to process
    • Items received by us that are ineligible for return and items received after the allowable period will not be processed and may be returned to you at your cost

Classes

  • Classes: Customer must cancel a class minimum 48 hours prior to start of class to be eligible for a full or partial refund
  • Kids Camps: Customer must cancel a kids camp minimum 21 days prior to start date of camp to receive a full or partial refund
  • Private Events: Customer must cancel a private event minimum 21 days prior to event date to receive a full refund minus a $100 administration fee
  • Kid’s Birthday Parties: Customer must cancel a private event minimum 21 days prior to event date to receive a full refund minus a $100 administration fee
  • School Program: Customer must cancel a school program minimum 21 days prior to program date to receive a full refund

Gift Cards

  • Gift Cards are not eligible for refunds and may not be redeemed for cash.

Digital Products

  • Digital Products are not eligible for return