All orders will be refunded onto the original form of payment
If original form of payment is not available at time of return, the value of the order will be refunded onto a digital gift card
Online orders are not eligible for exchange.
Products
Products purchased online must be returned within 30 days of the shipment date to receive a full refund onto the original form of payment
Online orders may be returned to any store location within 30 days of receiving the order
Valid receipt/confirmation must be presented at time of return
Items must be unused, unwashed and in original packaging to be eligible for a refund
Items received as a gift and returned will be refunded onto a digital gift card
All sale items are final sale
Customers are responsible for all charges associated with return shipping
Delivery Fees are non-refundable
Refunds may take up to 14 days to process
Items that are not eligible for refunds are: gift cards, perishables, sale items, damaged items
Items received by us that are ineligible for return and items received after the allowable period will not be processed and may be returned to you at your cost
Classes
If you require changes to or need to cancel your class registration, please call 403.245.7630
Classes: Customer must cancel a class minimum 48 hours prior to start of class to be eligible for a full or partial refund
Kids Camps: Customer must cancel a kids camp minimum 21 days prior to start date of camp to receive a full or partial refund
Private Events: Customer must cancel a private event minimum 21 days prior to event date to receive a full refund minus a $100 administration fee
Kid’s Birthday Parties: Customer must cancel a private event minimum 21 days prior to event date to receive a full refund minus a $100 administration fee
School Program: Customer must cancel a school program minimum 21 days prior to program date to receive a full refund
Gift Cards
Gift Cards are not eligible for refunds and may not be redeemed for cash.
Digital Products
Digital Products are not eligible for return
Brick and Mortar Store Returns & Cancellations
All orders will be refunded onto the original form of payment
If original form of payment is not available at time of return, the value of the order will be refunded onto a digital gift card
Products
Purchases for products made in-store can be returned to any store location, regardless of purchase location
Purchases for products made in-store must be returned within 30 days of purchase date to be eligible for a refund onto the original form of payment.
Valid receipt/confirmation must be presented at the time of return
Items must be unused, unwashed and in original packaging to be eligible for a refund
Items received as a gift and returned will be refunded onto a digital gift card
All sale items are final sale
Items that are not eligible for refunds are: gift cards, perishables, sale items, damaged items
If the items were purchased in-store and shipped:
Delivery fees are non-refundable
Customers are responsible for all charges associated with return shipping
Refunds may take up to 14 days to process
Items received by us that are ineligible for return and items received after the allowable period will not be processed and may be returned to you at your cost
Classes
Classes: Customer must cancel a class minimum 48 hours prior to start of class to be eligible for a full or partial refund
Kids Camps: Customer must cancel a kids camp minimum 21 days prior to start date of camp to receive a full or partial refund
Private Events: Customer must cancel a private event minimum 21 days prior to event date to receive a full refund minus a $100 administration fee
Kid’s Birthday Parties: Customer must cancel a private event minimum 21 days prior to event date to receive a full refund minus a $100 administration fee
School Program: Customer must cancel a school program minimum 21 days prior to program date to receive a full refund
Gift Cards
Gift Cards are not eligible for refunds and may not be redeemed for cash.
