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Frequently Asked Questions

Returns, Exchanges, and Cancellations

If you need to make a return or an exchange, refer to our Returns & Exchanges policy for next steps.

Items that are ordered for pre-order (Holiday Meals, Special Events, etc.) can be refunded up to 7 days of the pickup date, after that time all sales are final.

Cooking Classes

If you would like to know about our options for private cooking classes please contact us for information.

Gift Cards

If you have a gift card with the Blue Flame Kitchen please contact us so that we are able to move the balance to our new system.